FAQ

Most of our products are ready-made and pre-assembled. Custom options may be available for selected models—please contact us for more information.

We do not offer installation services. However, all our products come with clear fitting manuals, making them straightforward to install by your appointed contractor.

We currently do not provide on-site visits, but we’re ready to assist you online. We can share detailed specifications, product photos, and videos to support your purchase decision.

We have an office in Thailand, but we don’t have a physical showroom. However, we’re happy to support you online. Our specialists can assist you with detailed product photos, specifications, and videos, as well as provide professional guidance and consultation for your projects.

Please contact us with the product name, quantity, and delivery address. Our team will prepare a formal quotation for you promptly.

In stock products delivery typically takes 10 to 14 working days after full payment is received.

All products are shipped directly from our HQ in Malaysia.

• Our warehouse and inventory are based in Malaysia.
• Prices include door-to-door delivery and customs clearance, so there are no hidden charges.

Yes, all our products come with a product warranty. Terms and coverage vary depending on the item—please contact us for specific details.

We currently only accept online bank transfer. We currently accept:

• Bank Transfers to a Thai bank account

Yes, we appreciate your interest in COD payment. While we do offer COD as an option, please note that it is limited to orders with a maximum value of 50,000 Baht, and we kindly require a 50% deposit before processing the order.

Additionally, a 2% COD fee will be added on to the COD amount ( Charged by the courier company) must be paid to us together with the deposit.

For higher-value purchases or smoother processing, we recommend full payment via bank transfer. This ensures faster delivery and reservation of your items.

Thank you for your kind understanding and support!

Currently, we do not have a Thai-speaking contact person. This is because enquiries answers required a person who are trained to provide accurate technical support and professional. Therefore we handle all enquiries directly by our HQ personnel.

You can reach us anytime via [Line / WhatsApp / Email ]. We’re here to assist you with any product questions or order support.

We currently do not accept thai number phone calls, as we are not physically operating in Thailand and do not have Thai-speaking staff.

You can reach us via WhatsApp, Line or Email. Our HQ Team is ready to help you with product guidance, troubleshooting or spare part requests.